Our contact information
By email:admin@hilltradingco.com
By standard mail:
Hill Trading Co.
420 Tucker St.
Ashland, OR 97520
By phone: (541) 941-7647
By FAX: (541) 488-5234
ahill97520@yahoo.comShipping Information:
We carry our items in stock and will fill your order immediately unless otherwise notified.
Refund, Returns and Cancellation Policies:
We will refund your purchase if your product is damaged. Returns for other reasons will enjoy a credit at our store. Returns must be received within 10 business days.
Frequently Asked Questions:
What if the product is not identical to that pictured on the website? Our products are hand-made of natural feathers, recycled glass, and natural fibers so there will be variety in each product. For example, no earring set will be identical to another. We believe that the uniqueness of each product is what helps make our products special.
When can I expect to receive my order? We ship standard mail. Priority mail and overnight mail is available by request. You may contact our office via email for the estimated arrival dated depending on your shipping preference.
Can I return my purchase? If unsatisfied with our product, you may return your unused product within 10 business days for store credit. We inspect and document every item that goes out of our store. However, if an item arrives damaged, we will refund your money or replace the item if notified within 48 hours of receipt of the item (via telephone or email) and once we receive the return.
How will I know my order status? We email you confirmation of your order and its shipping date. You may contact us with questions anytime.
How can I pay? You may pay with credit card or send a personal check or money order. Your order will not be processed until payment is received.